Trendills.com General Terms and Conditions are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2), the Data Protection Regulation (EU GDPR), the Data Protection Act (ZVOP-1) and the Electronic Communications Act. (ZEKom-1) on the basis of the recommendations of the Chamber of Commerce and the international e-commerce codes and establishing the conditions for the purchase of products through the website. The Trendills.com online shop, which contains these general terms and conditions, is operated by AJWEB d.o.o. operated. hereinafter referred to as the bidder. We recommend that you read the following terms and conditions before using the online shop. In addition to these terms and conditions, certain subpages or users may be subject to certain terms and conditions or contractual terms.
The basic product features, prices including all taxes and other costs as well as payment and shipping information are valid at the time of the final order confirmation. In the event of a change in the delivery time, the buyer will be informed accordingly and in good time by email.
All product prices are in EUR and include VAT. AJWEB d.o.o. is a taxpayer. The product price, the VAT value and the postage costs are visible in the shopping cart before the order is completed. The purchase contract between the seller and the buyer comes into being at the time when the buyer confirms the order. With the confirmation of the order, all prices and other conditions are binding and apply to both the bidder and the buyer. When entering his data, the buyer will be informed of all information about the online order at the e-mail address given in the shopping cart. This message also informs you of the estimated delivery time. Otherwise, it may indicate that the customer provided the wrong email address. In this case, we ask the customer to contact us using the communication channels listed below. Promotional prices apply from the date of registration at the reduced price.
The bidder can make payment by deposit at home or at his local post office, pro forma invoice, PayPal, Klarna, Apple Pay and payment and credit cards available on the shopping cart form. The order confirmation is stored electronically on the service provider’s server and is available to the customer at any time if he receives it at his email address.
AJWEB D.O.O. is not registered as a physical store, therefore we cannot or cannot offer our customers personal transportation through the website for goods that have been ordered. The company also doesn’t operate cash, which means you can’t buy products in person at a business address. All information and instructions for purchasing from a customer can be found in the terms and conditions on our website.
Postage can be included in the price, free of charge or indicated separately. The buyer will be informed of the amount of postage before confirming the purchase.
The buyer is obliged to pay the shipping costs after receiving the goods, except in the following cases:
During a campaign in which free shipping is explicitly in the foreground.
Unless otherwise stated on the item (postage included).
Orders can be placed through most of the communication channels (online shop, email address, telephone, Facebook, …). If you are considering a purchase, please let us know via a communication channel within one hour. All order information is stored with your service provider.
Registration is optional; the buyer can also place an order as a guest. The buyer selects the item and clicks it into the shopping cart. If you click on the “Show shopping cart” button or on the shopping cart above, the shopping cart will be displayed on the right. He or she can correct the quantity in the shopping cart or remove a specific item and click the “Update shopping cart” button to confirm the changes.
If the buyer has a voucher / discount code, they enter it in the “Voucher code” field and confirm it by clicking on the “Use voucher” link. The buyer can only use one voucher or code. The voucher is limited in time if this is expressly stated.
From the shopping cart, the customer returns to the store by clicking the “Continue Shopping” button or the “Continue to Check Out” button, specifying the payment method and entering the delivery information on the “Complete Purchase” page. The buyer must provide the necessary contact information that we need to confirm the order, complete the order, and deliver the product. Must have at least one valid email address. He can add a comment as needed. The payment selection form must include the shipping costs and the full purchase amount. The buyer makes the purchase by clicking the “Buy Now” button.
After ordering, the customer will receive an email with all the necessary information about your purchase, delivery and instructions. The purchase contract between the buyer and the provider is irrevocably concluded at this point in time. At the same time, the user can agree to use his e-mail address for marketing purposes (e-news) in accordance with the protection point for personal data.
Personal data are processed in accordance with the data protection provisions published on the www.trendills.com website.
CONTRACT PRICE PROCEDURE
The landing page is a subpage of trendills.com where a single product, group of products, or multiple products are available on a single page. It is a more useful, simple and transparent service where the purchase is made without registration. When a customer clicks on an online ad to reach a landing page, the purchase form can be accessed by clicking the “Order Now” button. There are several buttons like this on the page, and the order form is also at the bottom of the page.
The buyer chooses the payment method. The same payment methods are available at Trendills.com. When paying by cash on delivery, additional commission costs may apply, which the buyer should be advised of before making the purchase. When choosing a credit or debit card or a PayPal payment option, the customer receives the appropriate forms in which he enters the required information.
The customer then enters the order with the necessary information to deliver the product. Tagged dates are required. For some products, additional product properties such as color can be selected. The customer also enters the desired product quantity.
The “Priority Order” under the “Confirm Order” button enables the buyer to deliver his order earlier than the others. If there are several such orders, priority orders are dealt with in the chronological order of the orders placed, taking into account the additional costs.
The purchase is completed by clicking on the “Confirm Order” button. This will open a new buyer confirmation page. The order confirmation, which includes a link to the product instructions, is emailed to the buyer. A copy of the order receipt is also sent to the company’s internal email address and serves as proof of purchase.
In the event that we give an additional discount when purchasing our products, customers will be reminded of the additional discount when ordering. In such cases, the order placed will be canceled and the buyer can add to it by clicking on the additional offer. If the buyer does not complete the order, only the original order will be placed.
CANCELLATION OF ORDERS
The customer can cancel the order within one hour after sending the order by email or telephone. Enter the message “Cancel Order” below the subject line in the email. In the body of the message, include: the order number, the customer’s first and last name. The service provider’s email address is [email protected]
DELIVERY OF GOODS
If the item is in stock, we will deliver the goods within 3-5 working days and inform the buyer of the exact delivery date by email. In addition to the goods, the customer receives possible instructions and an invoice, which represents a guarantee for some products. If the goods are not in stock, the buyer will be informed of the changed delivery details within one working day. The supplier information for the buyer is visible in the order confirmation that he receives at his email address.
Articles are only guaranteed if they are on the warranty card or invoice. The guarantee is valid according to the instructions on the guarantee card and when sending the invoice. In accordance with the provisions of the Ordinance on Goods for which a Performance Guarantee has been issued (Official Gazette of the Republic of Slovenia, No. 14/12), products have a one-year guarantee, which the buyer can extend through additional purchase. If warranty information is not available, the item is not guaranteed or information is currently unknown. In the latter case, the buyer can contact the seller to provide updated information. The seller assumes warranty obligations. The guarantee only applies to “hidden” errors that occur without the user’s control. The guarantee does not apply if the seller discovers that mechanical damage or contact with the liquid has occurred. The product will be replaced with a new one if maintenance or repair is not possible.
PROTECTION OF PERSONAL DATA
The provider undertakes to permanently protect all personal data of the user. The provider uses personal data exclusively for the purpose of order fulfillment (sending information material, offers, invoices) and other necessary communications such as e-news. In no case will user information be passed on to unauthorized persons. Your personal information will never be shared with third parties unless you need to be informed about the delivery or resolution of complaints, which is in your best interest. The user is also responsible for the protection of personal data by ensuring the security of his username and password as well as the appropriate software protection (antivirus) of his computer. The website uses the https protocol which prevents personal information from being intercepted during the purchase.
Right of withdrawal from the contract
Before canceling the purchase, the customer can check and test the product, insofar as this is necessary to determine the actual condition. The buyer can no longer use the product if he cancels the purchase. The declaration of withdrawal will be taken into account. The product was delivered on time if the shipment was delivered within 14 days of the return expiry date.
Each buyer has the right, in accordance with applicable law, to transmit to us the applicable provisions of Articles 43, 43.a, 43.b, 43.c, 43.h, 43.d, 43.e, 43.f 43.g des Consumer Protection Act (Official Gazette of the RS, No. 98/04 114/06, 126/07, 86/09, 78/11, 38/14 and 19/15) (hereinafter: ZVPot -1 ”) At 2 p.m. after receipt of the Product to indicate that it is withdrawing from the purchase and include the required purchase information in the message – ex. B. First and last name, number of account, etc., on the basis of which the company can process its request. In accordance with the provisions of the aforementioned law (Article 43d paragraph 7 of ZVPot), the buyer does not bear any additional costs other than the costs of direct return of the goods.
The consumer must return the goods to the seller no later than 30 days after the cancellation policy. We recommend emailing us or calling us prior to emailing to discuss the best way to return. The buyer who withdraws from the contract or the order must return the goods undamaged in the original packaging and in the same quantity. In the event that any physical damage to the goods is inconsistent, the buyer pays the amount.
The possibility of returning the product or canceling the purchase does not apply in the cases provided for by ZvPot-1 (Article 43h paragraph 5), ie for distance purchase agreements. If the goods are damaged or the packaging is destroyed, the value of the goods is reduced. It is the responsibility of the consumer to reduce the value of the goods if the decrease in value is due to behavior that is not strictly necessary to determine the nature, characteristics and functioning of the goods. In the event of incorrect packaging (incorrect packaging, improperly packaged packaging), the retailer can charge up to 20% of the value of the goods. The dealer paints every returned package, content and product with a camera as possible evidence of damage.
If you have already received the goods and withdraw from the contract, you must return the goods within 14 days of sending the declaration of cancellation. In this case, we will retain your refund until the goods are returned or until you provide us with evidence that you have sent the goods back. We will refund your payment using the payment method you used to make the purchase e.g. B. if the purchase was made with a credit card. If you paid at the checkout, only your checking account can be refunded. The fastest and easiest way back to your IBAN (personal account). Please send us your personal account number or write it down on your return form.
If the company has not fully complied with the obligation specified in Article 43c ZVPot, the period for terminating the contract is three months. This period begins on the day on which the consumer has accepted the goods and on the date on which the service contract is concluded. At the end of this period, the consumer’s right to withdraw from the contract expires.
The product cancellation form can be found here.
AJWEB d.o.o. does not allow the personal return of purchased goods to the company’s physical address.
According to Article 43d paragraph 2 ZVPot, a company must return all payments received immediately or within 14 days of receipt of the declaration of cancellation to the consumer who has made use of the right of cancellation. In accordance with Article 43 paragraph 7d. (7) The consumer bears the costs of returning the goods in connection with the withdrawal from the contract, unless these costs are borne by the company or the company has previously informed the consumer of the costs.
Customers must read the instructions in the “Right of withdrawal” section of the Terms and Conditions.
In the case of sales contracts, the company can withhold payment of the payments received until the goods have been returned or until the customer has provided evidence that the goods have been returned, unless the company offers the option of only receiving the returned goods. The purchase price will be refunded no later than 14 days after receipt of the cancellation notification or after receipt of the returned product. The buyer decides on the form of the return on the form. If none of the refunds offered are possible, the buyer can contact us by phone or email.
INTRODUCTORY GENUINE FAULT
The buyer must notify us of a significant defect together with a precise description of its costs within the statutory period and at the same time allow us to examine the item. Here is the bug report form. The right to assert a material defect in a product is based on the provisions of the Consumer Protection Act.
Knowledge of the company’s liability for material errors under Articles 37 and 37a, b, c and 4 of the Notice.
The seller has to deliver the goods to the consumer in accordance with the contract and is liable for significant errors in their fulfillment.
The fault is real: when the thing does not have the properties necessary for its normal use or intercourse; if the item does not have the characteristics necessary for the specific use for which the buyer is buying it, which was or should have been known to the seller; if the thing does not have the properties and properties that have been expressly or tacitly agreed or prescribed; if the seller has delivered something that does not match the sample or model, unless the sample or model is shown for information only. The suitability of goods for ordinary use is assessed in the light of ordinary goods of the same type and in the light of the seller’s statements on the characteristics of the goods provided by the seller or manufacturer, in particular through advertising, presentation of the product or by displaying the goods themselves. The consumer can exercise his rights due to a material defect if he informs the seller of the damage within two months from the date the defect was discovered. The consumer must provide a more detailed description of the error in the error message and allow the seller to review it. The consumer can send an error message to the consumer and the seller must issue a receipt, send it to the store where the item was purchased or to the agent of the seller with whom he has a contract. The seller is not liable for material defects in the goods that appear two years after delivery of the item. An error in the matter is deemed to exist at the time of delivery if it occurs within six months of delivery. The consumer who has properly informed the seller of the defect has the right of the seller: to remedy the defect in the goods or to return part of the amount paid in proportion to the defect or to replace the defective goods with new defective goods or to repay the amount paid. In any case, the consumer is also entitled to compensation from the seller, in particular for the reimbursement of materials, spare parts, labor, transportation and transportation of products resulting from the fulfillment of the obligations referred to in the previous article. The consumer rights referred to in paragraph 1 expire two years after the day on which he informed the seller of the material error.
The bidder will only contact the user by remote communication if the user allows it or if it is necessary for the purchase. Ads, emails, and text messages are clearly labeled as advertising, the sender is clearly visible, and advertising campaigns and other marketing techniques are properly labeled. The conditions of participation are also clearly defined. The possibility and type of registration or deregistration from receiving advertising messages is clearly shown. The user provider meets the user’s requirements not to receive advertising messages.
The user agrees to be regularly informed about news on the website, news about offers and promotions if he subscribes to the newsletter. The provider undertakes not to misuse the user’s email address in any way or to pass it on to third parties. The user can subscribe or unsubscribe to messages from the service provider at any time.
The content of the online store www.trendills.com, including information, product descriptions, graphics, technology, product images and other elements on the supplier’s website, is the property of AJWEB d.o.o. and are protected by copyright and other laws and copyrights and may be used without the prior express written permission of AJWEB d.o.o. may not be reproduced or used. d.o.o. Copyright violators will be prosecuted accordingly. Product photos may (symbolically) differ slightly from the actual situation for various reasons, e.g. B. due to product changes that are not influenced by the supplier.
EXECUTION OF PERSONAL DATA
Information provided by AJWEB d.o.o. d.o.o. collects, the buyer can find in the data protection declaration on the website of the provider www.cliqolo.com/de. The provider complies with the data protection regulation (GDR). The user or the buyer himself allows or does not allow the processing of the data. Every customer or user has the right to request the deletion of their personal data from our database at any time. This is done simply by contacting us through one of our communication channels (email, phone, Facebook) and uploading your information for deletion. The deletion of GDPR data does not refer to information that a company must keep in accordance with ZDDV-1, the Tax Procedure Act, the Company Act, the Slovenian Accounting Standards, the Accounting Act and the rules for implementing the Value Added Act.
COMPLAINTS AND DISPUTES
The provider complies with the applicable consumer protection laws. The tenderer will endeavor to fulfill his obligation to put in place an effective complaint handling system and to make it available to a person with whom he can work in the event of difficulties
In accordance with the legal norms, we do not recognize any provider for the out-of-court settlement of consumer disputes as authorized to resolve a consumer dispute that could be initiated by a consumer in accordance with the law on the out-of-court settlement of consumer disputes. AJWEB d.o.o. .., which facilitates online trade in Slovenia as a provider of goods and services, publishes an electronic link to the Consumer Dispute Resolution Platform (SRPS) on its website. The platform is available to consumers online at https://ec.europa.eu/consumers/odr/main/index.cfm.
This regulation results from the Consumer Dispute Resolution Act, Regulation (EU) No. 1093/2010. 1095/2010. 524/2013 of the European Parliament and of the Council on the internet-based settlement of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.
According to the Code of Obligations, the buyer is obliged to accept and pay the ransom for the ordered package. </ Span> In the event that the buyer of the ordered goods subsequently dispatches the delivery. The delivery will not be accepted under any circumstances and will be returned to the company’s address after a waiting period of 15 days. It is NOT considered a termination of the contract as this is still valid and unilaterally unannounced termination by the buyer </ span> If the customer does not pick up the package, this action causes financial damage to the company . </ span> In the event of non-acceptance, the buyer will therefore be responsible for paying the costs of shipping and shipping / returning the product to the company for which the seller will invoice them that the buyer has to pay if he has not terminated the contract. </ span> </ span> </ div>
The cost of unilateral termination of a contract depends on shipping, packaging and administration costs and is calculated in accordance with actual costs and good business practice. AJWEB d.o.o. reserves the right to invoice a customer who has not received a package for the actual cumulative costs incurred as a result of the customer’s unilateral termination of the contract, and the buyer undertakes to invoice the costs incurred in such cases at the latest 7 days to be paid at the expense of the business.These conditions apply from December 4th, 2019.Company informationAjweb d.o.o.
Gostičeva cesta 49A
Zgornji Brnik 390
4210 Brnik, Slovenia
Tax number: SI23007966
Reg. organ: Okrožno sodišče v Ljubljani
Registration number: 8584842000
IBAN : SI56 1010 0005 8271 387